Frequently Asked Questions
Everything you need to know about our bespoke tailoring and shipping policies.
How do I ensure I select the correct size?
We provide a comprehensive sizing guide on each product page. For the best fit, we recommend taking your measurements with a flexible tape measure or visiting a local tailor to confirm your dimensions before ordering.
What is the typical lead time for custom suits?
Each piece at Germain Tailors is crafted with precision. Custom orders typically take 4 to 6 weeks for production, followed by 3-5 business days for standard shipping.
Do you offer international shipping?
Yes, we ship our garments worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy for tailored garments?
Due to the personalized nature of custom-made items, they are generally non-refundable. However, if there is a manufacturing defect or an error in the measurements provided by us, we offer free alterations or a full replacement.
What fabrics do you use for your collections?
We source only the finest materials, primarily focusing on high-twist Italian wool, Egyptian cotton, and premium silk blends to ensure durability and a luxurious feel.
Can I make changes to my order after it has been placed?
We allow modifications to your order within 24 hours of placement. Once the cutting process has begun in our atelier, we are unable to change the specifications or measurements.